FAQs & Help

ORDERS

Is the item available in a specific colour/size?

You can see in the online shop if an item is currently available. For each colour and size selection we show you which models are in stock right now. Simply select the one you want.

Will the item I want be restocked? How can I find out when the item will be available again?

You can set up a product alert in the shop. Simply select the model you want on the product page (e.g. the colour and size you need) and then click the "Currently not available (set up notification)" button. You will receive an email from us as soon as the item is in stock again.

I have been looking through the shop and can't find what I'm looking for. Can you order it for me?

Unfortunately we cannot order individual items that are not part of our existing product range.

I received an item that wasn't ordered. What do I do now?

We will, of course, refund the purchase price in the event that you receive an incorrect item despite our strict quality control. Please return the incorrectly delivered item with a relevant note on the return slip ("Service Info"). We will refund you the costs for returning the item.

I am having difficulties with the order. Where can I get help?

Please feel free to contact our customer service team with any questions you may have about the order process. The team will be happy to assist you.

Can I change or cancel my order after it has been submitted?

We can change or cancel your order at any time before it goes to our logistics team for processing. After that, changes are no longer possible. Please bear in mind that it only takes a few hours for your order to be ready to ship, once it has been submitted. It is therefore important that you contact us with changes as soon as possible.

PAYMENT

How can I pay?

You will find an overview of the various payment options right here. All payment types available for your particular purchase will be displayed as part of the order process.

How can I speed up the delivery of my order?

We process all orders paid for using Paypal, credit card and debit card immediately. As a general rule any order we receive by 1 pm (UK time) Monday to Friday will in most cases be dispatched the same day.

What is the card verification code for payments by credit/debit card?

The card verification number is on the back of your credit/debit card in the signature field.